What is your delivery time?
Our average delivery time is 30 - 60 working days. However, we can finish machines at a shorter time if possible. If you want to receive machinery in a shorter time, please inform us before placing order, we will calculate the possibility and give you a shortest time.

Which port do you ship from?
Our machines are made in Jinan city and then transported to Qingdao Port.
We will ship our machines from Qingdao Port, China.

Are you a manufacturer or a trading company?
We are a manufacturer, have a 100% self-owned factory in Jinan city, with more than 200 employees. We are in this field for more than a decade, Both Blue Elephant CNC and Otomic CNC are our brands.

What is your policy if i need samples made by your machine?
There are many clients asking for samples, but videos is an good altertive.

If you need samples, our policy is: we offer small samples for free, you paying for the delivery cost. We will refund the courier fees once you place an order. It usually takes 1-3 days for small sample delivery to most countries.

How can I ensure the quality of your machines?
We will send you pictures for your reference. And you, or a friend, or third-party QC agent can also come to our factory for a real on site inspection.

The best way to ensure machine quality is choose a reliable manufacturer, where quality parts are opted, high quality assembly process & strict inspects are required in every steps.